Following the rollout of the automated e-challan system in Karachi, many traffic police officers are requesting transfers to districts where the manual fine-issuance process remains in place. According to Deputy Inspector General (DIG) Traffic Pir Muhammad Shah, a number of personnel are reluctant to carry out their duties under the new camera-based system and have sought postings elsewhere.
Nearly 800 officers who previously issued manual challans have now been reassigned to traffic regulation roles, Shah added, explaining that these officers lacked training in direct citizen interaction and often found the manual process confrontational. The DIG emphasised that only honest and committed personnel will remain in the traffic department, and that the force is being revitalised with young recruits and new incentives such as meal provision, pick-and-drop services, and performance-based rewards.
With the introduction of the e-challan system, both citizens and officers are subject to increased monitoring: the cameras capture violations and the traffic staff’s performance is also being tracked. The system appears to be driving organisational change within the department — prompting resistance from some who preferred the older manual system.
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